Important Alert :  

COASTER: As of Monday, 3/23, all weekend trains and some weekday trains suspended  Due to the COVID-19 (coronavirus) pandemic, the North County Transit District (NCTD) is experiencing significant declines in ridership and has determined that temporary service reductions will be implemented for COASTER commuter trains. The following temporary service reductions will be in effect beginning […]

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Working Together to Keep You Safe

NCTD’s Plan to Strengthen Trust in Transit

CLEAN. SAFE. RELIABLE.

We are focused on building your trust and welcoming you back to transit.


Face Coverings Required on Buses & Trains

To comply with the County of San Diego public health order related to COVID-19 (May 1, 2020), the North County Transit District (NCTD) requires all passengers to wear face coverings while using the transit system. This requirement is in effect for all passengers riding buses and trains, while on transit property, or in transit facilities.

The following rules are in effect:

  • Face coverings must be worn at all times when riding transit and on transit property
  • Face coverings must cover the rider’s nose and mouth
  • Per the County of San Diego website, face coverings include masks (purchased or homemade), bandanas, scarves, and neck gaiters

Implementation of Rear Door Boarding

To help protect the health of our bus drivers and customers, rear door boarding is in effect on NCTD buses.

  • Riders must enter and exit through the rear door of the bus
  • Senior and ADA passengers will be allowed to enter and exit through the front door as normal
  • Fares will continue to be honored

COVID-19 Health & Safety Protocols

  • 1. Clean and Sanitize Vehicles and Facilities

    NCTD has enhanced cleaning efforts based on Centers for Disease Control recommendations and industry best practices. Every day, NCTD buses, trains, paratransit vehicles and transit facilities are disinfected and cleaned thoroughly. Buses may be cleaned again during layovers at Oceanside Transit Center, Vista Transit Center & Escondido Transit Center.2. Require Face Coverings

  • 2. Require Face Coverings

    The State of California and San Diego County have made it mandatory to wear a face covering while using the transit system. All customers and employees are required to wear face coverings. Complimentary masks are available on all NCTD vehicles and at Customer Service offices.

  • 3. Social Distancing

    Health officials recommend maintaining a safe distance from others. Please spread out while waiting for transit and on buses and trains, except when you’re with people from your own household.

  • 4. Maintain a Healthy Workforce

    All NCTD employees and contractors are provided protective and safety equipment and supplies to do their jobs safely. NCTD employees and contractors complete daily temperature checks at the start of their shift and are required to stay home if they exhibit symptoms of COVID-19.

  • 5. Increase Service Based on Demand

    As the impacts of COVID-19 are mitigated so that restrictions can be eased, NCTD will work with employers and educational institutions to increase service incrementally to meet demand.

  • 6. Protect Operators

    NCTD implemented rear-door boarding to safeguard passengers and operators. We are installing bus operator protective barriers on the entire BREEZE fleet to protect operators from physical harm and to help reduce the spread of COVID.

  • 7. Increase Contactless Payment

    To reduce surface touch points on transit, please download NCTD’s Compass Cloud mobile app on your phone to purchase one-way, roundtrip and monthly fares.

  • 8. Increase Customer Information

    Customer Service Representatives are available by phone and email to help with your trip planning needs. NCTD recommends the Transit app for real-time service updates. Or visit NCTD’s social media channels @GoNCTD and visit GoNCTD.com for the latest information.

  • 9. Adopt New Technology and Industry Methodology

    We are closely monitoring industry best practices and exploring new technologies to reduce the spread of COVID-19. New methods will be evaluated and implemented when proven to be effective and suited to NCTD operations.

  • 10. Enhance Community Partnerships

    NCTD continues to work with San Diego County public health officials and our local business partners to engage and inform the public. This collaboration will enhance our communications with riders while strengthening the small businesses that make our community thrive.