Compass Cloud Mobile App

Compass Cloud Mobile App

Compass Cloud Available Now!

Purchase and download day passes and monthly passes on demand right from your smartphone or device. The mobile ticketing app is valid for fares on NCTD BREEZE buses, SPRINTER, COASTER, & MTS buses and Trolley!

Speed up your boarding process by downloading the app in advance, set-up your profile and store payment information so you’re ready to go when you need it. Additionally, riders are able to buy multiple day passes at once and store them on their device for future use. Compass Cloud is also great for families and friends traveling together, as multiple tickets for the same day/event can be stored on one phone.

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Frequently Asked Questions

The ticket app is not working. What went wrong?

Check to make sure you have the Compass Cloud application and not the prior COASTER Mobile Tickets application which was discontinued in 2016. Also, be sure to register on the application for full functionality.

Why are there no one-way passes except for the COASTER?

Mobile one-way fares for all modes are being evaluated for future releases of the app. Currently, NCTD & MTS fare policies do not allow for transfers between bus routes or between bus and trolley, making the purchasing of separate fares for each route/ride difficult.

Can an account have multiple users (such as a spouse or child)? Can I share my account?

No. You can only have one phone associated with an account at a time. To purchase passes for another person you can either add your payment information to their account or use the Multiple Riders function if you are riding with the other person.

I bought the wrong pass type, can I get a refund?

Typically, MTS & NCTD mobile tickets are non-refundable. If you would like further information about an extenuating circumstance, please call the Compass Service Center at 619-595-5636.

Can I add money on my account to use as I go?

No. However, you can purchase multiple day passes or 30-day passes at once and store them in the app for future use.

 

How can I qualify for the SDM (Senior/Disabled/Medicare) and Youth passes?

Visit an NCTD Customer Service Center or the MTS Transit Store and showing one of the following:

  • Compass Card Photo ID (Preferred)
  • A valid government-issued photo ID with birthdate (for seniors)
  • Medicare card + government-issued photo ID
  • DMV disabled placard ID (receipt) + a government-issued photo ID
  • Senior ID card (60+)
  • Qualifying birthdate (for youth)

For more information about reduced fare eligibility, please click here.

After eligibility is confirmed, you will receive an email that “unlocks” the appropriate pass. You can then purchase and activate the pass when boarding.

Can I move fares between my Compass Card and my Compass Cloud account?

No. The Compass Cloud system is not connected to the Compass Card system. If you’d like to transition to Compass Cloud from a Compass Card, we recommend you use the rest of your 30-day or monthly pass on your Compass Card and purchase a 30-day pass on the app to activate when your Compass Card pass expires.

What if I lose my phone or get a new phone?

You should recall your tickets before resetting your phone, uninstalling the app or getting a new device. Log into your account on compass.transitsherpa.com, navigate to “My Account”, then to “My Tickets” and click the “Recall my Tickets” button. Follow the instructions to recall your tickets.

NOTE: You cannot recall active single trip tickets.

When you sign into your new app, you will be taken to the “My Tickets” screen if you have tickets that are retrievable. Make sure you have connectivity and tap the “Retrieve My Tickets” button. You can also complete this process at any time from the “My Account” section of the app.

Need Assistance?

The free app is available for download now. For additional assistance, you may contact the Compass Service Center by calling:

619-595-5636

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