Check to make sure you have the Compass Cloud application and not the prior COASTER Mobile Tickets application which was discontinued in 2016. Also, be sure to register on the application for full functionality.

Mobile one-way fares for all modes are being evaluated for future releases of the app. Currently, NCTD & MTS fare policies do not allow for transfers between bus routes or between bus and trolley, making the purchasing of separate fares for each route/ride difficult.

No. You can only have one phone associated with an account at a time. To purchase passes for another person you can either add your payment information to their account or use the Multiple Riders function if you are riding with the other person.

Typically, MTS & NCTD mobile tickets are non-refundable. If you would like further information about an extenuating circumstance, please call the Compass Service Center at 619-595-5636.

No. However, you can purchase multiple day passes or 30-day passes at once and store them in the app for future use.

Visit an NCTD Customer Service Center or the MTS Transit Store and showing one of the following:

• Compass Card Photo ID (Preferred)
• A valid government-issued photo ID with birthdate (for seniors)
• Medicare card + government-issued photo ID
• DMV disabled placard ID (receipt) + a government-issued photo ID
• Senior ID card (60+)
• Qualifying birthdate (for youth)

For more information about reduced fare eligibility, please click here.

After eligibility is confirmed, you will receive an email that “unlocks” the appropriate pass. You can then purchase and activate the pass when boarding.

No. The Compass Cloud system is not connected to the Compass Card system. If you’d like to transition to Compass Cloud from a Compass Card, we recommend you use the rest of your 30-day or monthly pass on your Compass Card and purchase a 30-day pass on the app to activate when your Compass Card pass expires.

You should recall your tickets before resetting your phone, uninstalling the app or getting a new device. Log into your account on compass.transitsherpa.com, navigate to “My Account”, then to “My Tickets” and click the “Recall my Tickets” button. Follow the instructions to recall your tickets.

NOTE: You cannot recall active single trip tickets.

When you sign into your new app, you will be taken to the “My Tickets” screen if you have tickets that are retrievable. Make sure you have connectivity and tap the “Retrieve My Tickets” button. You can also complete this process at any time from the “My Account” section of the app.