NCTD's Operations Control Center (OCC) ndiye njira yolumikizirana ndi machitidwe a NCTD. OCC imagwira ntchito ndi NCTD komanso anthu ogwira nawo ntchito omwe akugwira nawo ntchito limodzi poyang'anira mayendedwe onse amabasi ndi masitima apamtunda, kulumikizana ndiwailesi, komanso makamera otsekedwa a Closed Circuit TV m'dera lonselo. OCC imayang'anira zochitika zadzidzidzi ndikuyankha zovuta, ndikuyambitsa njira zothandizira pakagwiritsidwe ntchito. Pakakhala dongosolo losagwira ntchito, OCC imatumiza anthu kuti ayankhe vutolo kapena chinthucho. OCC imaperekanso kwa okwera NCTD zidziwitso zakanthawi pompano zakuchedwa kwa ntchito, kuletsa, ndi ntchito zina kudzera pama adilesi, zikwangwani zamakalata amtokoma ndi malo ochezera.
Dispatch Center ya NCTD imayang'anira mayendedwe onse a sitima ndi mabasi m'dongosolo lonse. Kuti muwone, patsiku la sabata, pali masitima a 22 COASTER, 24 Amtraks, 16 Metrolinks, masitima apamtunda a 5 BNSF, sitima yonyamula 1 PacSun, mabasi a 120 BREEZE / FLEX, ndi mabasi a 32 LIFT. Pamapeto pa sabata, pali sitima za 8 COASTER, 24 Amtraks, 12 Metrolinks, 4 BNSF zonyamula katundu, mabasi 70 BREEZE / FLEX, ndi mabasi 12 LIFT. Ndikusuntha konseku pamachitidwe athu, ndizodabwitsa kwambiri kuti Dispatch imasunga zonse ndikuyenda pang'ono ndikusokoneza. Masiku ambiri amakhala opanda msoko ndipo magawo osindikizidwa amatsatiridwa tsiku lonse.
Komabe, kuchedwa kumachitika pa mabasi kapena njanji, zitha kukhala zochepa momwe tingagwiritsire ntchito zomwe tili nazo kuti tipeze ndandanda munthawi yake ndikupereka okwera kumene akuyenera kupita. Nthawi zina pakakhala kuchedwa, timamvetsetsa kuti nthawi zina makasitomala athu amamva ngati ali mumdima, alibe zambiri komanso nthawi yambiri amakhala akudikirira kuti chichitike. Izi zitha kukhala zovuta makamaka pochedwetsa njanji chifukwa chazomwe zimagwirira ntchito mautumikiwa. Dispatch Center ili ndi udindo wodziwitsa magulu onse oyankha mwadzidzidzi. Kamodzi powonekera, magulu amenewo amasintha Dispatch Center ndi ntchito zowunikira ndi kufufuza zomwe NCTD imatha kupatsa okwerawo.
Kutumiza kuyeneranso kusamalira ntchito zina zambiri pazochitikazi. Izi zingaphatikizepo kuyendetsa kayendetsedwe ka kayendetsedwe ka anthu kuti apereke chithandizo kwa injiniya kapena woyendetsa sitimayo amene angafunike kumasulidwa chifukwa cha vuto lalikulu. Ntchito izi zimaphatikizaponso kuyendetsa ndondomeko za sitimayi iliyonse pamsewu, kuyankhulana kwapadera kwa sitima ndi mabasi athu, kuzindikira ndi kutumiza mabasi opumulira, ndikugwira ntchito ndi makontrakitala kuti azigwira ntchito "maola ogwira ntchito" kwa wogwira ntchito aliyense ogwira ntchito .
Federal Railroad Administration imayang'anira maola angapo ogwira ntchito pa sitimayo angagwire ntchito isanayambe kuchitidwa tsiku ndilamulo. Izi zimatchedwa "Maola a Utumiki." Amalimbikitsidwa kwambiri kuti awonetsetse kuti ogwira ntchito yotetezeka amatetezedwa pamene akugwira ntchito pa dongosolo lathu. Koma pamene kuchedwa kukuchitika, ogwira ntchito pa sitimayi akhoza kufika pa ntchito zawo zovomerezeka ndipo ayenera kuchotsedwa. Izi zikutanthauza kutumiza anthu ogwira ntchito yosungirako ndalama ndikuwatsogolera ku sitima yotsatira.
Pamene tikuyembekeza kuti mukuzindikira kuti zambiri za zochitikazi sizingatheke, momwe timayankhira kwa iwo sizomwe zili. Cholinga chathu ndi kuchita zonse zomwe tingathe kuti tithe kutsegula njirayo mofulumira komanso mofulumira komanso kupereka makasitomala athu nthawi yoyenera ndi yolondola kuti athe kupanga maulendo ena, ngati pakufunikira. NCTD idzachita zonse zomwe zingathetsere kulankhulana pogwiritsa ntchito zizindikiro pa siteshoni, kulengeza, pa webusaitiyi, komanso pazolumikizidwe.