Umthetho waseMelika okhubazekile (i-ADA) ka-1990 no-49 CFR Ingxenye 37-Imisebenzi Yezokuthutha Yabantu Abakhubazekile, idinga ukuthi izinhlangano zomphakathi ezisebenzisa uhlelo lokuhamba oluhleliwe futhi zinikeze ngezinsizakalo ezincomekayo zomuntu othile onokukhubazeka okubavimbela ekusebenziseni okungaguquki- isevisi yebhasi yomzila. I-49 Code of Federal Regulations (CFR) §37.125 (h) yemithetho ye-ADA ivumela insizakalo yeparatransit ukuthi imiswe kumakhasimende asungula "iphethini noma umkhuba" wohambo oluhleliwe olungabanjwanga. Ngaphezu kwalokho, i-49 CFR §37.5 (h) ivumela ukumiswa kwezinsizakalo kumuntu okhubazekile ngoba lowo muntu uhileleka ekuziphatheni okunodlame, okuphazamisa kakhulu, noma okungekho emthethweni, noma umele impilo ngqo noma ukuphepha kwabanye (ngokuhlanganyela “ ukuziphatha okuphazamisayo ”).
Inhloso yamakhasimende eNorth County Transit District's (NCTD) in-cancellation kanye nenqubomgomo yokumiswa kwensiza yile:
- Chaza izikhathi zokuhlela kanye / noma zokukhansela uhambo
- Chaza ukunga-bonisi
- Chaza ukukhanselwa sekwedlule isikhathi
- Chaza izinyathelo zenqubekelaphambili nezinhlawulo zokungasebenzisi mibukiso ngokweqile nokukhanselwa sekwedlule isikhathi
- Chaza inqubo yokudlulisa izikhalazo nokungabukiswa nokwenziwe sekwedlule isikhathi.
- Chaza ukumiswa kokumuka kwemali yokugibela
- Chaza ukumiswa kokuziphatha okuphazamisayo
Ukuchazwa kombukiso wokunga-bonisi
I-NCTD ichaza ukungabukiswa njengekhasimende hhayi endaweni yokuhlelela ngesikhathi esimisiwe.
Uma ikhasimende lingekho endaweni okuhleliwe kuyo ngesikhathi esifanele, umshayeli uzolinda imizuzu emihlanu (5) ngaphambi kokumaka ikhasimende lingabonisi.
Ukuchazwa kokukhanselwa kwesikhathi
Ukukhanselwa sekwedlule isikhathi kuchazwa njengohambo olukhanselwa ngaphansi kwamahora amabili ngaphambi kwesikhathi sokuthathwa sokuhlelela izimo ezingaphansi kolawulo lwekhasimende; NOMA ikhasimende likhansela ukugibela nomshayeli lapho lifika imoto.
Uma ikhasimende liphuthelwa uhambo oluphumayo olusetshenzisiwe, i-LIFT iyokwenza hhayi khansela ngokuzenzakalelayo uhambo lwakhe lokubuya. Umlenze ngamunye wohambo uphathwa ngokuhlukile. Ngaphandle kwenkomba evela kumthengi ukuthi uhambo lokubuya aludingeki, luzohlala kuhlelo. Ukukhanselwa okweqile sekwedlule isikhathi nemibukiso kungaholela ekumisweni kwensiza.
Izinyathelo ezithuthukayo zokubonisa ngokungaphezulu imibukiso nokukhanselwa sekwedlule isikhathi
I-NCTD ilandelela konke okungekho imibukiso nokukhanselwa sekwedlule isikhathi kusetshenziswa isoftware yokuhlela ye-NCTD Uma ikhasimende lingekho endaweni okuhleliwe kuyo ngesikhathi esifanele, umshayeli uzolinda imizuzu emihlanu ngaphambi kokuxhumana nomuntu ozoqopha ikhasimende njenge-non-show futhi anikeze nomshayeli imvume yokuhamba endaweni ehleliwe. Ukuqinisekiswa okungekho mbukiso kuzophothulwa ngokukhonjwa kwendawo okutholwe ngumshayeli ngaphambi kokusuka endaweni ehleliwe nemininingwane yendawo yemoto (GPS).
Ukukhanselwa okutholwe kungaphansi kwamahora amabili ngaphambi kwesikhathi esibekiwe sokuthathwa yi-LIFT Call Center kufakwa futhi kulandwe ngaphakathi kwe-NCTD Planning Planning.
Ukukhansela ngakunye okuqinisekisiwe noma ukukhanselwa sekwedlule isikhathi kuzobalelwa njengombukiso owodwa. Ukuqongelwa kohambo oluthathu noma ngaphezulu olungakhonjiswanga enyangeni kubhekwa njengokweqile futhi kuzothathwa ngokuthi "iphethini noma umkhuba". Amakhasimende angamiswa ngemuva kokuhlangabezana nayo yonke le mibandela elandelayo:
- Kutholwe imibukiso emithathu noma ngaphezulu noma ukukhanselwa sekwedlule ngenyanga eyodwa yekhalenda;
- Ubhuke okungenani izinkambo eziyishumi (10) phakathi nenyanga yekhalenda; futhi
- Ngabe "akuboniswanga" noma "kukhanseliwe" okungenani i-10% yalolo hambo.
I-No-Show / Late Cancellation Suspension Policy ibeka lo mphumela olandelayo esikhathini esiyizinyanga eziyi-12 kusuka lapho ikhasimende lihlangabezana nazo zonke lezi zimo ezingenhla, okuzoholela ecaleni lokuqala.
Icala lokuqala - ukumiswa kwezinsuku eziyi-7
Icala lesibili - ukumiswa kwezinsuku eziyi-14
Icala lesithathu - ukumiswa kwezinsuku ezingama-21
Icala lesine - ukumiswa kwezinsuku ezingama-28, okuphezulu
Inqubo Yezexwayiso, Izinhlawulo Nezikhalazo
- Ukukhombisa okokuqala noma ukukhanselwa sekwedlule isikhathi esingangenyanga yekhalenda:
- Isenzo esithathiwe: Akukho
- Okwesibili ukubukisa noma ukwesulwa sekwedlule isikhathi esingangenyanga yekhalenda:
- Isenzo esithathiwe: Akukho
- Ukukhanyiswa kwesithathu noma ukukhanselwa sekwedlule isikhathi esingangenyanga yekhalenda futhi zonke izimo ezingekho-show ziye zahlangatshezwa:
- Isinyathelo esithathiwe: Incwadi Yezexway izothunyelwa ekhelini lerekhodi lekhasimende.
- Lesi saziso sizokwazisa ikhasimende ngezinhloso ze-NCTD zokumisa emsebenzini we-LIFT isikhathi esiyizinsuku eziyisikhombisa (7).
- Amakhasimende angahambisa isicelo sokuxolelwa noma yikuphi ukukhonjiswa noma ukungakhanselwa sekwedlule isikhathi abakholelwa ukuthi akulungile noma kungaphezu kokulawula kwabo kungakapheli izinsuku eziyishumi nanhlanu (15) ukusuka ngosuku lwe-Warning Letter.
- Uma kungekho mpendulo kwiNcwadi yesixwayiso kungakapheli izinsuku eziyishumi nanhlanu (15):
-
- Isinyathelo esithathiwe: Incwadi Yokugcina Yokumiswa izothunyelwa ekhelini lerekhodi lekhasimende.
- I-NCTD izonikela ngezinsuku ezingamashumi amathathu (30) ukusuka ngosuku lwe-Final Suspension Letter ukuvumela ikhasimende ukuthi lenze ezinye izindlela zokuhamba.
Akukho mibukiso nokukhanselwa sekwedlule isikhathi kuyolandelelwa inyanga nenyanga. Kodwa-ke, kungumsebenzi weKhasimende ukulandelela ukukhanselwa kwakhe sekwedlule isikhathi kanye nokungabukeli ukuqinisekisa ukuthi kugcinwa kufinyelela ezingeni elamukelekayo. Kungumsebenzi wekhasimende nokuqinisekisa ukuthi i-LIFT yaziswa ngokufanele nganoma yiluphi ushintsho ekhelini le-imeyili ukuqinisekisa ukuthi yonke imbalelwano itholwa ngendlela yesikhathi.
Incwadi yesixwayiso noma yokumiswa
Kuzothunyelwa ikhasimende incwadi yokuqwashisa ngemuva kokuhlangabezana nayo yonke le mibandela engenhla, ukubakhumbuza nokubazisa ngenqubomgomo engabonisi nqubo yokufaka isikhalazo bese ibazisa ukuthi amalungelo abo e-LIFT azomiswa uma kungabikho mpendulo ebeka izaba zokungaboniswa kanye / noma ukukhanselwa sekwedlule isikhathi kutholakala kungakapheli izinsuku eziyishumi nanhlanu (15) ukusuka ngosuku lwe-Isexwayiso Letter. Zonke izinhlamvu zeSecond kanye ne-Suspension zizothunyelwa ngeposi njalo ngenyanga, ekhelini elisanda kwenziwa elinikezwe i-NCTD maqondana nenqubo yokufaka isicelo separatransit Incwadi izoqukatha imininingwane elandelayo:
- Uhlu lwezinsuku lapho kungabikho khona imibukiso
- Izikhathi zemibukiso ezikhishwa
- Izindawo zokuqhafaza nezindawo zemibukiso ezingakhulunywa
- Uma kungenakuhlobene nemiboniso engekho, isisekelo sokumiswa
- Izinsuku zokumiswa okulindile
- Imiyalo yokuthi ungasifaka kanjani isikhalazo sokumiswa okwesikhashana
Zonke izinhlamvu zeSecond kanye ne-Suspension zizokwenziwa zitholakale ngezindlela ezihlukile, uma uceliwe. Ukumiswa kwezinsizakalo kungafakwa isikhalo ngokulandela izinkomba ezifakwe ezincwadini zeSexver and Suspension.
Imininingwane ephelele mayelana nenqubo yokufaka izikhalo izofakwa nencwadi yokumiswa kwensiza.