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Accessibility Overview

Accessibility Overview Accessibility Overview

Announcements


Accessible Communications

It is the policy of NCTD to ensure that communications with customers and members of the public with disabilities are as effective as communications with others who do not have a disability. Upon request, NCTD will furnish appropriate auxiliary aids and services where necessary to afford an individual with a disability an equal opportunity to participate in, and enjoy the benefits of, any program, service, or activity conducted by NCTD. In determining the type of required auxiliary aid or service, NCTD will give primary consideration to the requests of the individual with disabilities.

Auxiliary aids and services include, but are not limited to:

  1. Qualified interpreters, note takers, transcription services, written materials, telephone handset amplifiers, assistive listening devices, assistive listening systems, telephones compatible with hearing aids, closed caption decoders, open and closed captioning, telecommunications devices for the deaf (TDDs), videotext displays, or other effective methods of making aurally delivered materials available to individuals with hearing impairments.
  2. Qualified readers, taped texts, audio recordings, braille materials, large print materials, or other effective methods of making visually delivered materials available to individuals with visual impairments.

A “qualified interpreter” means an interpreter who is able to interpret effectively, accurately, and impartially,
both receptive and expressively, using any necessary specialized vocabulary.

Persons with hearing impairment:

For Telecommunications Relay Service
(TRS) dial: 711 or (866) 735-2929

For Text Telephone (TTY) dial: (866) 735-2922

For Voice: dial (866) 833-4703

To request the use of auxiliary aids and services to ensure
effective communication, customers should contact NCTD at:

NCTD

Attn: Civil Rights Officer
810 Mission Avenue, Oceanside, CA 92054

E-mail: adacoordinator@nctd.org | Phone: (760) 966-6631

All requests for services or copies of documents to be provided in alternative format will be taken; however, customers should provide notice of the request at least 72 hours prior to the event. NCTD will make its best effort to fulfill each request:

  1. For public meetings and hearings: notify the Clerk of the Board at least 72 hours in advance by calling (760) 966-6553.
  2. For ongoing services and programs: contact the Civil Rights Officer at (760) 966-6631 at least 72 hours in advance.
  3. For emergencies or urgent requests: notify the Civil Rights Officer immediately at (760) 966-6631.

When an auxiliary aid or service is requested, NCTD will give primary consideration to the choice expressed by
the individual with disabilities. NCTD will honor the choice unless:

  1. NCTD can show that another effective means of communication is available.
  2. NCTD can show that the use of the means chosen would result in a fundamental alteration in the service, program, or activity.
  3. NCTD can show that the use of the means chosen would result in undue financial burden to the agency.

The Civil Rights Officer will consult with the individual to identify how to best achieve effective communication with the individual in the context of the specific program, service, or activity. The Civil Rights Officer may ask the individual for technical assistance and information on how to obtain a particular auxiliary aid or service.

Within 48 hours after the request for auxiliary aids or services, the Civil Rights Officer will, in writing or other alternative format, notify the requesting individual with a disability of the proposed auxiliary aid or service to be provided.

If the requesting individual is dissatisfied with the Civil Rights Officer’s proposed auxiliary aid or service, the individual is encouraged to file a grievance with NCTD. Grievance procedures can be found at GoNCTD.com or by calling NCTD Customer Service at (760) 966-6500.


ADA Review Group Meetings

ADA Review Group meetings are held quarterly where NCTD, paratransit customers, and service providers discuss developments within paratransit and provide feedback on proposed changes and new processes/technologies impacting the service. At the end of each meeting, there is a designated time for brief public discussion.

For more information, please contact us at: (760) 967- 2842 or adacoordinator@nctd.org

MEETING SCHEDULE

ADA Review Group meetings will be held on a quarterly basis and are scheduled from 1:30 p.m. to 3 p.m. The exact date of each meeting will be posted on this page, 30 days from the date of the scheduled meeting.
The next NCTD ADA Review Group Meeting will be scheduled on TBD.

Meetings are held virtually through a ZOOM conference call. Login information can be found below:

Login information can be found below:
Password: 331226
Meeting URL: https://nctd.zoom.us/j/2250342523?pwd=QUVQWHRFQXVqVVZ0akVpbytKaFZ0UT09

2025 Agenda

February 18, 2025 Agenda (PDF)

2024 Agenda

December 17, 2024 Agenda (PDF)

Past Agendas

August 27, 2024 Agenda (PDF)

May 14, 2024 Agenda (PDF)

February 13, 2024 Agenda (PDF)

December 19, 2023 Agenda (PDF)

February 14, 2023 Agenda (PDF)

May 16, 2023 Agenda (PDF)

October 18, 2022 Agenda (PDF)

September 19, 2023 Agenda (PDF)

 

ACCOMMODATIONS

Help for People with Disabilities and Limited English Proficiency: For individuals with disabilities or with Limited English Proficiency, we will provide assistive services. To obtain such services or copies of documents in an alternate format, please call or write a minimum of seventy-two (72) hours prior to the meeting. Please contact NCTD Customer Service, 810 Mission Avenue, Oceanside, CA, 92054 (760) 966-6500. We will make every attempt to accommodate requests that do not give seventy-two (72) hours’ notice. Persons with hearing impairment, please use the California Relay Service (CRS): 711

Accessible Facilities, Stations, and Stops

NCTD’s goal is to deliver fully accessible transit service for customers’ enjoyment and use of the transportation system to the extent feasible. Each facility, station and/or stop was constructed to the applicable codes and regulations at the time of construction.

Multimodal Transit Centers

NCTD’s transit centers in Oceanside, Vista, and Escondido provide ADA-compliant paths of travel to and from the various modes of service and amenities offered at the transit center. Each transit center also provides ADA-compliant parking, ticket vending machines, restrooms and a customer service office.

SPRINTER and SPRINTER Stations

All SPRINTER stations provide ADA-compliant level boarding, ticket vending machines, public address systems, information displays, emergency telephones, and accessible parking. Every station has a walkway or a ramp from the street level to the boarding platforms. Truncated domes on all platform edges alert passengers to take care when approaching the edge of the platform. Any future modifications of the existing station or amenities will remain compliant with the latest federal, state, and local accessibility rules and regulations.

The Cal State San Marcos SPRINTER station has an ADA compliant ramp providing access to the platforms. In addition, there is one (1) elevator which offers ADA compliance access/egress to the station platforms. In the event of an elevator outage, NCTD will provide notifications and alerts to passengers via public address system, digital message signs, the NCTD website and social media.

All SPRINTER doors provide level boarding for ease of entry and exit on the trains. Each SPRINTER train holds up to four (4) passengers in mobility devices. At the station, look for the wheelchair symbol when waiting to board the train (typically the door on the east end of the train). Passengers in mobility devices do not need to strap or buckle into the SPRINTER train.

COASTER and COASTER Stations

All COASTER stations provide ADA-compliant level boarding through the use of bridge plates. Stations typically provide accessible ticket vending machines, public address systems, information displays, and accessible parking. Every station has a walkway or a ramp from the street level to the boarding platforms. Truncated domes on all platform edges alert passengers to take care when approaching the edge of the platform.

The Solana Beach COASTER station includes two (2) elevators that provide ADA compliant access to train platforms. The Track 1 (east) platform has an ADA compliant ramp as alternate access/ egress in the event of an elevator outage. The Track 2 (west) platform has no alternate ADA access/ egress. If the Track 2 elevator at the Solana Beach Station becomes inoperable, NCTD will take the necessary steps to allow all passengers, including those with disabilities, to cross the tracks to access Track 2 with standard on-track safety procedures. In the event of an elevator outage, NCTD will provide notifications and alerts to passengers via public address system, digital message signs, the NCTD website and social media.

Special access ramps for train boarding are located on the south end of each COASTER station platform (look for the raised platform with a yellow railing). When the train arrives, the conductor will manually deploy a ramp/bridge plate from the train door to the platform for use by passengers in need. Each COASTER car features an accessible restroom, boarding ramp and four (4) wheelchair spaces. Passengers in mobility devices do not need to strap or buckle into the COASTER train.

BREEZE, FLEX, LIFT & NCTD+

All BREEZE, FLEX, LIFT and NCTD+ vehicles are equipped with ADA-compliant wheelchair ramps or lifts for persons who may need additional assistance to board/de-board the NCTD transit vehicle and have priority seating available at the front of the vehicle. Passengers may request the driver to lower the ramp when needed. Operator and automatic announcements, large print, and visual display boards for persons with hearing impairments provide information.

LIFT paratransit services are provided using a variety of wheelchair accessible vehicles. For detailed information about LIFT complementary paratransit services see: Accessibility Overview | NCTD – North County Transit District.

NCTD+ is an on-demand transit service that provides shared rides within a service zone. The service is available to all riders and uses ADA accessible vans that can seat up to eight passengers. NCTD+ complements existing public transit and offers convenient first and last mile connections to rail stations and transit centers. NCTD+ is ideal for short trips in and around the community. Riders may indicate their need for accessible seating and use of the wheelchair lift while requesting a trip via NCTD+ mobile app or phone.

Wheelchairs/Mobility Devices

NCTD services customers in wheelchairs and other power-driven mobility devices. Every effort will be made to safely transport wheelchairs or mobility devices. All vehicles in NCTD’s fleet are designed to accommodate mobility devices. For information on NCTD’s reasonable modification policy, please see Reasonable Modification Policy | NCTD – North County Transit District or contact Customer Service at (760)966-6500.

More Accessibility Information

For more information about bus and rail accessibility, please contact NCTD’s Customer Service Department by calling (760) 966-6500 weekdays from 7 a.m. to 7 p.m. or weekends/holidays from 8 a.m. to 5 p.m.