- Alcohol: Possession of an open container containing an alcoholic beverage or consumption of alcoholic beverages is strictly prohibited on all NCTD vehicles, at all NCTD Transit Facilities, and on NCTD property. Violations may result in a citation/fine pursuant to NCTD Ordinance 3, Penal Code section 640 and/or Public Utilities Code §99170(a)(6).
- Attire: Shirts and shoes required at all times.
- Behavior: Do not interfere with conductors/operators while operating the vehicle. No loud, profane, threatening or disruptive speech. Violations may result in a citation/fine pursuant to NCTD Ordinance 3, Penal Code section 640, and/or Public Utilities Code §99170(a)(2).
- Bikes (see Bike Policy below)
- Boarding: Be prepared to board and disembark promptly. Keep a safe distance from approaching vehicles. This includes having strollers, carts, dollies, or other utility devices folded prior to the vehicle’s arrival. Allow other passengers to exit the vehicle prior to boarding. Have fare ready for inspection prior to boarding and exit bus through rear door when possible. For passenger safety, request for stops at non-designated locations are not permitted.
- Children: Must be supervised. Babies/children must be removed from strollers prior to boarding buses and held securely on all NCTD services. LIFT services require a car or booster seat for children under the age of 8 years old or who are under 4’9” in height.
- Controlled or Illegal Substances: Possession of controlled or illegal substances (including marijuana, narcotics, and prescription medications without a valid prescription from a physician) on all NCTD vehicles, at all NCTD Transit Facilities, and NCTD property is strictly prohibited.
- Doors: Do not lean on, block, or hold open doorways. Violations may result in a citation/fine pursuant to NCTD Ordinance 3 and Penal Code section 640.
- Drinking and Eating: Consumption of food is prohibited on BREEZE, SPRINTER, LIFT, and FLEX at all times. Consumption of light snacks in a manner that does not damage NCTD equipment or create a disruption to other passengers is permitted only on the COASTER. All waste shall be disposed of in proper receptacles. Drinking non-alcoholic beverages from spill-resistant beverage containers is permissible on all modes. Violations may result in a citation/fine pursuant to NCTD Ordinance 3 and Penal Code section 640.
- Fare: Be prepared to present valid fare prior to boarding the vehicle. Passengers must present valid fare for inspection to transit officials including Law Enforcement Officers, Train Attendants/Conductors, and other transit operators, on request. Failure to have a valid fare on NCTD modes of transportation may result in a citation/fine pursuant to NCTD Ordinance 3 and Public Utilities Code §125450.
- Hand Holds, Railing and Stairwells: Exercise caution and use hand holds and railing when standing, walking on-board the vehicle, or descending the stairwells, especially as the train comes to a stop. Do not block aisles, exits, or doorways.
- Hazardous Materials: With the exception of oxygen for personal medical use, materials considered hazardous by the U.S. Department of Transportation are not permitted on trains or buses.
- Hoverboards: Battery powered, wheeled, personal transport devices (commonly known and commercially marketed as “hoverboards”) are prohibited on the following: NCTD vehicles, NCTD property, NCTD facilities, and all Amtrak and Metrolink trains.
- Loitering: No person shall loiter about any NCTD vehicle, NCTD Transit Facility, and/or NCTD property without authorization of NCTD. Violations may result in a citation/fine pursuant to NCTD Ordinance 3 and Public Utilities Code §125452.
- Luggage, Surfboards and Other Belongings: Passengers’ belongings must not block seats, aisles, doorways, or exits, and may not take up a separate seat space. Surfboards must not exceed 6′ in length. Surfboards and open strollers are permitted only on the lower-level of rail cars. All passengers’ belongings must be carried in a manner that does not pose a hazard to others and must remain under the control of the owner at all times while on-board NCTD vehicles. Belongings must not be left unattended on any NCTD vehicle, at NCTD Transit Facilities, or on NCTD property. Passengers are limited to items that can be boarded in a single trip without the assistance of others. Multiple trips to load bags, carts/ dollies, or other belongings will not be permitted. Items that are wet, leaking, or create a hazardous condition for any reason will not be permitted.
- Mobile Phones: Keep calls brief and quiet. Loud, profane, threatening, or disruptive conversations may result in a citation/fine pursuant to NCTD Ordinance 3 and Penal Code section 640.
- Music (or other mobile device entertainment): Only allowed through headphones that cannot be heard by other passengers.
- No Smoking: No person shall smoke any material, via any means, including cigarettes, cigars, pipes, electronic cigarettes, and vaporizers (“vapes”) which permits a person to inhale and/or exhale smoke, vapors, or mists, on any NCTD vehicle, at any NCTD Transit Facility, and on NCTD property. Violations could result in a citation under California Penal Code 640(b)(3).
- Personal Shopping Carts/Dollies/Other Utility Devices: For safety considerations, these items must fit between the seats and must not block seats, aisles, doorways, or exits and may not take up a separate seat space. These must be folded, and items will need to be removed in order to comply.
- Pets: Small pets are allowed only in properly enclosed pet carriers. The carrier must be able to be placed on the floor in front of you or on your lap. The carrier must not block seats, aisles, doorways, or exits and may not take up a separate seat space. Pet carriers are not allowed on the seats at any time.
- Seats: Please respect seating for other passengers. “NO FEET ON THE SEATS.” Violations could result in dismissal from NCTD vehicles for the trip. Personal belongings must not block seats during peak hours. Elderly and passengers with disabilities get first access to priority seats by law.
- Service Animals: Service animals are animals that are individually trained to perform tasks for people with disabilities. Service animals may travel on all NCTD vehicles, subject to the following conditions:
- Service animals must remain on a leash or harnessed except when performing work or tasks where such tethering would interfere with the animal’s ability to perform.
- Service animals must remain under the owner’s control and not pose a direct threat to the health or safety of others
- Service animals must remain in a down or sit position.
- Service animals may not block the aisle of the vehicle or occupy a seat.
Service Animals Appeals: Service animal owners who have had to remove their animals from NCTD vehicles and premises may request an appeal to allow the animal to return to NCTD property. The service animal’s owner must submit the request for appeal in writing to NCTD’s Civil Rights Officer. Once an appeal request is received, NCTD’s Civil Rights Officer will form a review panel to review the appeal and set a hearing date within 30 calendar days. The hearing allows the appellant an opportunity to explain why they believe the animal should be allowed to return to NCTD property.
- Skateboarding, Roller Skating, Bicycle Riding, Roller Blading, or Motorized Scooter (or similar devices): For safety considerations, NCTD Ordinance 3 prohibits the unnecessary riding of a device that may interfere with the safety of other patrons on any NCTD vehicle, Transit Facility, and on NCTD property. Violations may result in a citation/fine pursuant to NCTD Ordinance 3 and Penal Code section 640.
- Soliciting: Unapproved solicitors are not permitted.
- Strollers: For safety considerations, strollers must be folded and kept in front of, or beside the passenger. Strollers must not block seats, aisles, doorways, or exits and may not take up a separate seat space. On rail cars, strollers are permitted only on the lower level. Babies/children must be removed from strollers prior to boarding buses and held securely by the passenger on all NCTD services.
- Walkers: For safety considerations, walkers must be folded and kept in front of or beside the passenger, and must not block seats, aisles, doorways, or exits and may not take up a separate seat space. Walkers must remain under the control of the owner. Personal items will need to be removed in order to comply.
- Weapons: Are not allowed on any NCTD vehicle, at any NCTD Transit Facility, and on NCTD property.