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NCTD+

NCTD+

Welcome to NCTD+

North County Transit District (NCTD) is committed to providing safe, reliable, accessible, and professional transportation services. As a part of that commitment, NCTD offers a variety of innovative first and last mile services.  Through NCTD+, a mobility-as-a-service program that partners with transportation network companies (TNCs) and other providers, transportation options are created for riders.

Discounted NCTD+ On-Demand Connections:  Uber, Lyft and TripShot

Through a pilot program with Uber, Lyft and TripShot, NCTD+ now offers discounted trips for the first and last miles of your SPRINTER or BREEZE trip within defined geographic zones near the Vista Transit Center.

For a limited time, discounted Uber and Lyft rides are available Monday through Friday (5:30 a.m. to 10:30 p.m.). Customers can book a discounted ride within their Uber or Lyft apps using a designated coupon code or link. Passengers with a mobility device will use the TripShot app for a ride.

WHAT’S NEW

  • Greater flexibility to access your destination when you want.
  • Getting in early or leaving late? Early morning or late evening services are now available.
  • More access in the areas surrounding Vista Transit Center.
  • Get up to a $7.50 discount from NCTD!

HOW IT WORKS

  • Take a qualified trip that includes starting or ending at the Vista Transit Center within a defined geographic zone.
  • Book a ride through your Uber, Lyft or TripShot app using the discount code or link.
  • Pay the first $2.50 and receive a credit from NCTD for up to the next $7.50.
  • Using a mobility device? NCTD has you covered. Use the TripShot app to book a trip via an accessible vehicle. (See directions below.)
  • Restrictions may apply. See apps for details. Taxes and fees may apply.

HOW TO BOOK

To take advantage of the Lyft connection, you are required to have a Lyft account. Install app for Android or Apple

  1. Open the Lyft app
  2. Click on Rewards and do one of the following for the qualifying zone:
  • Enter the following promo code for the appropriate zone:
    • Vista Transit Center, enter: NCTDPLUSVTC
  • Click on the link:
  1. After scheduling your qualifying trip, a $2.50 fixed price will appear on the screen (on all rides up to $10). After your initial payment of $2.50, the $7.50 discount that will be paid by NCTD will automatically be applied when you request a Lyft trip in the eligible zone. Any remaining balance above $10 will be charged to your default payment method.

 

To take advantage of the Uber connection, you are required to have an Uber account. Install app for Android or Apple.

  1. Open the Uber app
  2. Enter a valid trip destination
  3. Enter the appropriate voucher code (case sensitive) or scan the QR code to redeem Uber Transit Voucher
  1. After your initial payment of $2.50, the $7.50 discount that will be paid by NCTD will automatically be applied when you request an Uber trip in the eligible zone. Any remaining balance above $10 will be charged to your default payment method.

 

For Those Using a Mobility Device. Install app for Android or Apple.

Passengers who use mobility devices (that an Uber or Lyft vehicle cannot accommodate) can book qualifying trips for curb-to-curb service within the NCTD+ zones via NCTD vehicles equipped for mobility devices by using the TripShot app.

  1. Download the TripShot app
  2. Register for an account (include the type of mobility device you use, so we send you the appropriate vehicle).
  3. Book a qualifying trip and pay a flat rate of $2.50. The $7.50 discount will be applied for qualifying trips within the defined zone.

 

The Zones

To/from the Vista Transit Center: The Vista Zone covers 45.5 square miles including portions N Santa Fe Avenue and Taylor Street south to the courthouse and N Melrose Drive east to Coventry Road/Oak Drive.

IMPORTANT PILOT PROGRAM DETAILS 

  • To qualify for the discount, each trip taken must begin or end at Vista Transit Center and be within the defined NCTD+ zone.
  • Customers taking qualifying trips will pay the first $2.50 of a trip, after which the $7.50 credit will be applied. If the fare is higher than $10, the passenger is responsible for the remaining balance.
  • A trip cannot be taken outside of the zone in which it is started.
  • Trips are limited to 50 per month.
  • Wait times may vary based on availability.
  • All child restraining laws apply to children riding in NCTD+ vehicles. It is the responsibility of the parent or guardian to comply with all prevailing regulations. Children under 6 years old weighing 40 pounds or less must ride in a child safety seat. The customer must provide the safety seat, secure the seat, and secure the child in the seat.

 

This is a promotional program offered by the North County Transit District for a limited time only. 

Please note:

Some Uber products charge wait time fees automatically to all riders to compensate drivers after two minutes of waiting.  Riders with disabilities may request a refund from Uber for any wait time charges on the Uber app or Uber’s website.  

  • On the Uber app, a rider can review a trip receipt and select “Review my fees and fares” and then “Dispute my wait time fee.” 
  • On Uber’s website, a rider can go to the “Help” page and select “Trip Issues and Refunds” and then “Dispute my wait time fee.”  

Any rider who certifies with Uber that their disability impacts their ability to board a vehicle within two minutes will be exempt from being charged wait time fees. Click here to apply for an exemption with Uber.  

Please note:

Some Lyft products charge wait time fees automatically to all riders to compensate drivers after two minutes of waiting.  Riders with disabilities may request a refund from Lyft for any wait time charges on the Lyft app or Lyft’s website.

  • On Lyft’s app, a rider can review a trip receipt and select “Get help with another issue” and then “Dispute ride fare or charges”
  • On Lyft’s website, a rider can log into their account and select “Contact Us” to request a wait time fee refund.

Any rider who certifies with Lyft that their disability impacts their ability to board a vehicle within two minutes will be exempt from being charged wait time fees. Click here to apply for an exemption with Lyft.