Contact Us

Contact Us Contact Us

We’re here to help!

Your opinions and suggestions are important to us. To contact NCTD Customer Service, please email, complete the contact us form or call (760) 966-6500. For Hearing or Speech Impaired TTY/TDD (866) 735-2929 or 711.

Send us a message!

Please note that stars (*) indicate required fields For incidents on-board a vehicle, please fill in date, time, and other appropriate fields.

NCTD Customer Service


NCTD Customer Service/Oceanside Transit Center
205 South Tremont Street
Oceanside, CA
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Hours: 7:00 a.m. – 7:00 p.m., Mon-Fri
Holiday hours: 8:00 a.m. – 5:00 p.m.

Vista Transit Center
101 Olive Avenue
Vista, CA
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Hours: 8:00 a.m. – 5:00 p.m., Mon-Fri
Closed on holidays

Escondido Transit Center
700 W. Valley Parkway
Escondido, CA
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Hours: 7:00 a.m. – 7:00 p.m., Mon-Fri
Holiday hours: 8:00 a.m. – 5:00 p.m.

Mailing Address

Attn: Customer Service
810 Mission Avenue
Oceanside, CA 92054
*Note: NCTD Customer Service is not at this location.


(760) 966-6500
Hearing or Speech Impaired TTY/TDD
(866) 735-2929 or 711
Mon-Fri: 8:00 a.m. – 5:00 p.m.



Comments & Complaints:

Your opinions and suggestions are important to us. To contact us, please email or fill out the contact us form.

Key Contacts at NCTD
ACCESSIBILITY / ADARobert GeboParatransit Services Program Administrator (760) 967.2842 |
ADMINISTRATIONKaren TucholskiChief Administrative Officer(760) 966.6574 |
CONTRACTINGJennifer TaylorChief Procurement and Contract Administration Officer(760) 967.2862 |
CUSTOMER SERVICEBrian BurkettManager of Customer Service(760) 966.6590 |
EEO OFFICEKaren TucholskiChief Administrative Officer(760) 966.6631 |
Facilities & Real EstateTracey FosterChief Development Officer(760) 966.6674 |
Facilities & Real EstateScott LoeschkeDirector Facilities & Project Management(760) 966.6502 |
FinanceEun Park-Lynch Chief Financial Officer(760) 967.2858 |
Human ResourcesRose Jean-PaulHuman Resources Manager(760) 966.6576 |
Human ResourcesNatasha MartinezHuman Resources Generalist (760) 967.2801 |
Human ResourcesHeather WindersHuman Resources Generalist(760) 967.2815 |
Legal Issues & ComplianceLori WinfreeGeneral Counsel(760) 966.6500 |
Legal Issues & ComplianceBradley SaranCivil Rights Officer/ Disadvantaged Business Enterprise Liaison Officer(760) 966.6631 |
Marketing & CommunicationsKimberly WallManager of Marketing and Communications(760) 967.2807 |
NCTD BoardAnthony FloresClerk of the Board(760) 966.6553 |
Operations (Bus)Damon BlytheCOO – Transit Planning & Bus Operations (760) 966.6708 |
Operations (Bus)Bryan KillianBus Transportation Officer(760) 966.6558 |
Operations (Rail)Eric RoeCOO – Rail (760) 966.6596 |
Roadway Worker Protection (RWP) TrainingEric ContrerasRules and Safety Officer – Train Operation, Bombardier, Inc.(760) 445.0187 | 3700 Maritime Way, Oceanside
Safety & SecuritySean LoofbourrowChief of Safety & Security(760) 967.2827 |
TechnologyRyan CashinChief Technology Officer(760) 966.6554 |
Public Records Request

Please use the following form for Public Records Requests Only.

For any other issues, please fill out the
Contact Us form.

Please Note:
Any requests submitted after business hours (5:00 p.m., M-F) or on a weekend or holiday, will be received on the next business day.

Upon receipt of a public records request, a public agency has ten (10) days to notify the requester of the availability of any disclosable records and/or state any objections to the request; and to provide an estimated date on which the records will be made available.

As the North County Transit District is not a federal agency, the federal Freedom of Information Act does not apply.

Please be specific, including dates, names, locations and the nature of request if possible. Vague or general requests will only delay the process. Please be concise (limit 2,500 characters).

Schedule of NCTD Copying Fees

Copy Price per Page – Standard Letter Size (8 ½” x 11”): 10¢ per page

Copy Price per Page – Legal Size (8 ½” X 14”): 10¢ per page

Copy charges for oversized documents that must be outsourced for duplication/reproduction: Actual cost

Price for public records in electronic format, including DVD of public meetings, when requested in electronic format: Cost in accordance with Government Code § 6253.9, as it may be amended from time to time

Copy charge for duplication of DVD: $5.00 per DVD

Note: Payment is requested in advance of any pickup of requested records. Cash, check, or money order is acceptable. Make checks payable to North County Transit District or NCTD.

All fees are in compliance with the NCTD’s fee schedule as set out in Board Policy No. 16 – Public Records Requests and are subject to change.

Request for VideoRequest for RecordsRequest to Inspect Records


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