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Reasonable Modification Policy

Contact NCTD

What is the Reasonable Modification Policy?

Upon request, NCTD shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to its services, subject to the following limitations:

          1. Granting the request would fundamentally alter the nature of NCTD’s services, programs, or activities;
          2. Granting the request would create a direct threat to the health or safety of others
          3. Without the requested modification, the individual with a disability is able to fully use NCTD’s services, programs, or activities for their intended purpose; and/or
          4. Granting the request would cause an undue financial or administrative burden on NCTD.

When possible and practical, individuals with disabilities who wish to request a modification should do so in advance of using NCTD services. The request from the individual with a disability should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use NCTD services.

In any case in which NCTD denies a request for a reasonable modification, NCTD shall take, to the maximum extent possible, any other actions (that would not result in a direct threat or fundamental alteration) to ensure that the individual with a disability receives the services or benefit provided by NCTD.

Please note that NCTD is not required to accommodate devices not primarily designed for use by individuals with mobility impairments. This includes items such as shopping carts, bicycles, and skateboards. In addition, NCTD is not required to permit other types of assistive devices to be used in ways that depart from or exceed their intended uses.

Make a Reasonable Modification Request

Reasonable modification requests may be submitted in writing,
by e-mail, or by telephone with the following information:

  • Write Us!

    North County Transit District
    Attn: Civil Rights Officer
    810 Mission Avenue
    Oceanside, CA 92054

  • Call Us!

    (760) 966-6631

    Hearing Impaired Relay Service

    Dial 711 or 866-735-2929
    Using TTY: 866-735-2922

  • Email Us!

    Send us a direct message with your
    Reasonable Modification Request to: