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If information is needed in another language, contact (760) 966-6500.

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Civil Rights

Civil Rights

NCTD is responsible for civil rights compliance and monitoring, which includes ensuring that contractors, regardless of tier, and subrecipients, properly abide by:

  • Title VI of the Civil Rights Act of 1964 for issues concerning race, color, and national origin;
  • The Americans with Disabilities Act of 1990, as amended, for issues concerning physical or mental disability;
  • California Civil Code § 51 (Unruh Civil Rights Act) for issues concerning race, color, national origin, sex (including, but not limited to, gender identity, gender expression, pregnancy, and childbirth), sexual orientation, religion, ancestry, disability, medical condition, genetic information, marital status, citizenship, primary language, or immigration status; and
  • Other applicable state and federal nondiscrimination laws and regulations.

NCTD prohibits discrimination by its employees, contractors, and consultants. NCTD does not discriminate on the basis of race, color, national origin, sex (including, but not limited to, gender identity, gender expression, pregnancy, and childbirth), age, religion, ancestry, marital status, medical condition, disability, veteran status, or any other protected category under state or federal law in conducting government business. Any person who believes she or he has been subject to an unlawful discrimination practice under Title VI, the ADA, or Unruh Civil Rights Act may file a complaint with NCTD.

NCTD will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English.

Filing Complaint of Discrimination

The Discrimination Complaint form and other documents can be translated into other languages upon request. Discrimination complaint forms can be retrieved in-person at NCTD Customer Service centers or by clicking on the following links:

Complainants shall provide all pertinent facts and circumstances surrounding the alleged discrimination that will help NCTD reach a decision. The complaint should include the following information:

  • Your name, mailing address, and contact information (i.e., telephone number, email address, etc.)
  • How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.

Complaints may be e-mailed to or mailed or dropped off to the following address:

North County Transit District
Attn: Civil Rights Officer
810 Mission Avenue
Oceanside, CA 92054

Discrimination Complaint Process

NCTD analyzes the complainant’s allegations for possible civil rights violations. If violations are identified, they are investigated as provided in the NCTD Board Policy No. 26, Discrimination Complaint Procedures. A complaint must be filed within 180 days after the date of the alleged discrimination. Failure of the complainant to provide the requested information within 21 days of the request may result in the administrative closure of the complaint.

NCTD will make every effort to respond to and resolve civil rights complaints within 45 calendar days of receipt. However, the deadline may be extended by the Civil Rights Officer for good cause. At the conclusion of the complaint, NCTD shall send a final written response to the complainant, which contains the decision on the complaint and appeal rights.

For more information on the NCTD’s civil rights program and the procedures to file a complaint:

  • Contact (760) 966-6500 (persons with hearing impairment should call the 711 California Relay Service) or the Civil Rights Officer at (760) 966-6631;
  • In-person at Customer Service centers;

§ NCTD Customer Service/Oceanside Transit Center

205 South Tremont Street
Oceanside, CA
Hours: 7:00 a.m. – 7:00 p.m., Mon-Fri
Holiday hours: 8:00 a.m. – 5:00 p.m.

§ Vista Transit Center

101 Olive Avenue
Vista, CA
Hours: 8:00 a.m. – 5:00 p.m., Mon-Fri
Closed on holidays

§ Escondido Transit Center

700 W. Valley Parkway
Escondido, CA
Hours: 7:00 a.m. – 7:00 p.m., Mon-Fri
Holiday hours: 8:00 a.m. – 5:00 p.m.

(Versiones en español de la Notificación al Público de North County Transit District de Derechos Bajo el Título VI, los Procedimientos de Queja por Discriminación (Política 26 de la Junta), y el Formulario de Queja por Discriminación pueden localizarse aquí.)

In addition to your right to file a complaint with NCTD, you have the right to file a Title VI complaint (for issues concerning race, color, and/or national origin) with the U.S. Department of Transportation:

United States Department of Transportation
Federal Transit Administration
Office of Civil Rights
Attn: Complaint Team
East Building
5th Floor—TCR
1200 New Jersey Ave., SE
Washington, DC 20590

Written complaints may also be filed with the Department of Fair Employment and Housing.

Discrimination complaints may be sent to:

Department of Fair Employment and Housing

2218 Kausen Drive, Suite 100

Elk Grove, CA 95758