If you disagree with an eligibility determination, you have the right to appeal the decision. Requests to appeal a denial of eligibility must be received within 60 days of the date on the eligibility denial letter. Requests for an appeal must be sent in writing to NCTD’s Manager of Paratransit and Mobility Services at the following address:
Manager of Paratransit & Mobility Services
Attn: ADA Appeal Request
NCTD – North County Transit District
810 Mission Avenue
Oceanside, CA 92054
Via email to: ADAAppeal@nctd.org
Once the request for an appeal is received it will be reviewed by an Appeals Review Committee of contracted Appeals Specialists whom are disability professionals. An appeals hearing will be scheduled, and the Appeals Review Committee will issue a final written decision within 30 days of the appeal hearing. The decisions of the Appeals Review Committee shall be final.
Your original certification determination, as it relates to the eligibility decision you are appealing, will remain in effect until the final decision is made and your appeal is closed. However, if the Appeals Review Committee has not made a decision within 30 days after the hearing, temporary service will be provided. This temporary service will continue until a decision on the appeal is reached.
You will be contacted by the contracted Appeals Specialist via phone or email to set up the time and date of your appeal hearing. You are encouraged to attend the appeal hearing, although attendance is not mandatory. If persons requesting appeals cannot attend the hearing in person, they may request to participate via telephone or have another person(s) represent them at the hearing. If the individual or a designated representative is not present at the appeal hearing, the Appeals Review Committee decision will be based on the documentation submitted. All copies of the individual’s application and all supporting materials used in the appeals process shall remain confidential.
Information about NCTD’s BREEZE, FLEX, COASTER, and SPRINTER service(s) is available at GoNCTD.com. For information about bus and train schedules, trip planning assistance, or to request this information in an alternative format, please call the NCTD Customer Service office at (760) 966-6500. If you have questions about this eligibility determination, please call the NCTD Paratransit Eligibility office at (760) 966-6645. Persons with hearing impairment should call 711 for the California Relay Service.