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Transit Ambassador

Become a Volunteer Transit Ambassador

Test North County Transit District (NCTD) is seeking applicants for volunteer Transit Ambassadors (TAs).

The Transit Ambassador Program runs on a semi-annual basis, from July through January, and each program lasts for a year.

Our TAs take to the rails and the road on NCTD services helping passengers find their way around the transit system. Ambassadors also help at special events, including educating people about the transit system at street fairs and other venues.

Application Process

If interested in becoming a Transit Ambassador apply here

Or you may print the application and mail it to:

North County Transit District
ATTN: Transit Ambassador Coordinator
810 Mission Ave.
Oceanside, CA 92054

Applicants selected to move forward in the process are invited to an in-person interview where qualifications for the position are discussed.

Print Application

Application Link

Requirements

Transit Ambassadors should:

Have a basic understanding of NCTD and a willingness to learn more about the system
Know about nearby tourist destinations in San Diego County
Be comfortable conversing with strangers, and at times, dealing with challenging interpersonal situations

Transit Ambassadors must commit to volunteering at least three days per month for the duration of the program. This commitment includes attending a special event, a completed route round-trip ride on an NCTD mode, or other activity approved by the Transit Ambassador Coordinator.

Transit Ambassadors also must attend at least one of the two training meetings provided during the six-month period to remain in the program.

Training

Transit Ambassadors accepted into the program must attend a one-day required training. This training will cover applicable agency policies, general overview information about the transit agency, and (time permitting) a field trip on NCTD transit. Where possible, Transit Ambassadors continue to learn by teaming up with other TAs with greater experience, on initial assignments.

Additional Information

To support Transit Ambassador access to events and assignments, TAs will receive complimentary transit passes, as appropriate.

Transit Ambassadors may be invited to NCTD’s annual employee events, such as appreciation day, and holiday party, as those may be scheduled.

Current Transit Ambassadors who successfully complete the program are given priority consideration to continue on in the subsequent program.

Based on operational needs, if TAs are accepted into the program mid-year, their assignment will still conclude at the end of that year’s cycle.

Transit Ambassador Guidelines

As a volunteer representative of NCTD, Transit Ambassadors are expected to maintain a professional image and demeanor. All TAs will abide by appropriate dress and grooming standards, at all times. All TAs will be safe and promote safety in their duties. In conversing with the public, TAs will focus on the promotion of NCTD and will avoid discussing controversial subjects or topics. TAs will not make statements on behalf of the agency to the media and will not make promises regarding NCTD services or operations to the general public. TAs are volunteers and shall not receive compensation for his or her services. Any consideration provided by NCTD as provided herein is considered an incidental benefit in order to provide such services, as described. All volunteer TA services are to be offered freely by each individual and without pressure and coercion, direct or implied, from an employer.